Return Policy

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO THE ORIGINAL METHOD OF PAYMENT.

 

 

Return policy:

 

  • RETURNS WILL BE ISSUED REFUNDS IN THE FORM OF A DIGITAL GIFT CARD 
  • We must receive your return within 15 days of your order date to be eligible for a refund. International orders will be allowed 30 days
  • You must ship shoes back in their original box. Shoe boxes need to be placed in another box or mailer to avoid possible damage from shipping. Failure to follow this policy WILL result in a $5-$20 restocking fee based on the price of the shoes.
  • Returns have to be sent free, unwashed, unworn, and with all tags attached, also please include your package slip with the return.
  • Returns have to be received within 15 calendar days of receiving your order (unless otherwise noted when purchased) international orders have 30 days from receiving your order to return items. For  returned items past the 15 day return period a 25% restocking fee will be subtracted from the store credit. the 15 days starts from the day the order was received by the customer. RETURNS OLDER THAN 20 DAYS WILL NOT BE ABLE TO BE RETURNED AND WILL BE REJECTED YOU WILL BE CONTACTED TO HAVE THEM SHIPPED BACK TO YOU AT YOUR EXPENSE.
  • Items that are on sale are final and cannot be returned or exchanged.
  • If items are sent back past return policy period the customer will be responsible for return postage. 
  • shipping charges are not refundable 

 

 

How will I receive my store credit?

You can expect an email E-gift card within 3 business days of the delivery of your return to us.

 

Do we offer return labels?

no, not at the moment but we hope we can in the future 

 

Can I make a return past the 15 day period for store credit?

Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be responsible to pay a $6 shipping charge to have items sent back.

 

FINAL SALE ITEMS: The following items are non refundable:

 

  • all accessories 
  • all hats 
  • all body suits 
  • all jewelry
  • all intimates 
  • all swim wear 
  • all items on sale 

 

If you return a non refundable item the item will be disposed of or added to a donation pile. Store credit WILL NOT be given. NO EXCEPTIONS.

 

Exchanges:

If you wish to exchange your item for a different size, you must return your unwanted item back to us. We will inspect it when we receive it and approve item then we will issue store credit via E- gift card. You may then place an order for the desired size using your store credit.

 

Defective items:

All defective items must be reported within 5 days of receiving the item. Items that have been washed cannot be accepted for store credit.

 

Lost or stolen packages:

When you place an order with us please take note that the liability is between you and USPS. we don't make any exceptions to this policy

 

We are always happy to replace items that are not marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. A few recommendations to help track your packages:

 

 

  • Confirm the shipping address was entered correctly when the order was placed
  • Visit your USPS office with your tracking information handy to see where the mail man might have dropped off your package 
  • Make sure to check with your neighbors to see if the package might have been dropped off with them.
  • Sometimes USPS updates tracking information as delivered a few hours or even days earlier than the actual delivery. Please try to allow 48 hours to see if your package will arrive